Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Mild Trance ("we", "us", or "our") regarding your use of our online education platform and services accessed via mild-trance.com.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our services.

2. Description of Services

Mild Trance provides online educational services including:

• One-to-one tutoring sessions with qualified teachers
• Interactive learning modules and educational content
• Progress tracking and assessment tools
• Parent portal and communication features
• Educational resources and materials

Our services are designed primarily for children aged 5-16 years in the United Kingdom, following the UK National Curriculum.

3. User Accounts and Registration

3.1 Account Creation

To access our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Parental Consent

For users under 16 years of age, parental or guardian consent is required. Parents/guardians are responsible for supervising their child's use of our services and ensuring compliance with these Terms.

3.3 Account Responsibilities

You agree to:

• Provide accurate and up-to-date information
• Keep your login credentials secure
• Notify us immediately of any unauthorized use
• Use the service in accordance with these Terms
• Respect the rights and privacy of other users

4. Payment Terms

4.1 Fees and Charges

Our services are provided on a subscription or pay-per-session basis. Current pricing is available on our website and may change with notice.

4.2 Payment Processing

Payments are processed securely through third-party payment providers. By providing payment information, you authorize us to charge the applicable fees to your chosen payment method.

4.3 Refund Policy

Refunds may be provided in the following circumstances:

• Technical issues preventing service delivery
• Tutor unavailability with less than 24 hours notice
• Service cancellation within 14 days of initial purchase (cooling-off period)
• Other circumstances at our discretion

4.4 Late Payments

Failure to pay fees may result in suspension or termination of services. We reserve the right to charge interest on overdue amounts and recovery costs.

5. User Conduct and Responsibilities

5.1 Acceptable Use

You agree to use our services only for their intended educational purposes. You must not:

• Violate any applicable laws or regulations
• Harass, abuse, or threaten other users or staff
• Share inappropriate or offensive content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use the service for commercial purposes without permission

5.2 Session Conduct

During tutoring sessions, users must:

• Maintain appropriate behavior and language
• Respect tutor instructions and guidelines
• Participate actively and constructively
• Ensure parental supervision for users under 16

5.3 Content and Materials

Any content you submit or share through our platform must be appropriate, legal, and not infringe on third-party rights. We reserve the right to remove content that violates these Terms.

6. Intellectual Property Rights

6.1 Our Content

All content, materials, and resources provided through our platform are owned by Mild Trance or licensed from third parties. This includes:

• Educational materials and curricula
• Software and platform technology
• Trademarks, logos, and branding
• Assessment tools and progress tracking systems

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, educational purposes only.

6.3 User Content

By submitting content to our platform, you grant us a non-exclusive license to use, display, and distribute such content for service provision and improvement purposes.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

We implement appropriate safeguarding measures for children's data and comply with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Force majeure events
• Third-party service interruptions

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. We will make efforts to minimize disruption to ongoing educational programs.

9. Safeguarding and Child Protection

As an educational service provider for children, we maintain strict safeguarding policies:

• All tutors undergo enhanced DBS checks
• Sessions may be recorded for quality assurance and safeguarding purposes
• We follow UK safeguarding guidelines and reporting procedures
• Inappropriate behavior will result in immediate account suspension
• We cooperate fully with authorities on safeguarding matters

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee specific educational outcomes or improvements
• Our services supplement but do not replace formal education

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or other matters where liability cannot be legally excluded.

11. Indemnification

You agree to indemnify and hold harmless Mild Trance from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of third-party rights
• Any content you submit or share

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not automatically entitle you to a refund of prepaid fees.

12.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in inappropriate or harmful behavior
• Fail to pay required fees
• Provide false or misleading information

12.3 Effects of Termination

Upon termination, your access to services will cease, but these Terms will continue to apply to any outstanding obligations.

13. Dispute Resolution

13.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us first to discuss any concerns.

13.2 Formal Disputes

Any disputes arising from these Terms will be governed by English law and subject to the exclusive jurisdiction of English courts.

13.3 Alternative Dispute Resolution

For eligible disputes, we may offer mediation or arbitration as alternative resolution methods.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Mild Trance.

14.2 Modifications

We may update these Terms from time to time. Material changes will be communicated via email or platform notification with reasonable notice.

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.4 Assignment

We may assign these Terms to a third party. You may not assign your rights or obligations without our written consent.

15. Contact Information

For questions about these Terms of Service, please contact us: