1. Introduction
Mild Trance ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our online education platform and services.
This policy applies to all users of our website at mild-trance.com and our educational services. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, postal address)
- Educational information (student age, academic level, subjects of interest)
- Payment information (billing address, payment method details)
- Communication records (messages, support tickets, feedback)
- Account credentials (username, encrypted passwords)
2.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information (operating system, screen resolution)
- Usage data (pages visited, time spent, click patterns)
- Session recordings for tutoring sessions (with consent)
2.3 Children's Information
As an educational platform serving children, we take extra precautions when collecting information about users under 16. Parental consent is required for all users under 16 years of age.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Providing educational services, matching students with tutors, and facilitating online learning sessions
- Account Management: Creating and managing user accounts, processing payments, and handling customer support
- Communication: Sending service updates, educational resources, newsletters, and responding to inquiries
- Improvement: Analyzing usage patterns to improve our platform and develop new features
- Safety: Monitoring sessions for child protection and maintaining a safe learning environment
- Legal Compliance: Meeting legal obligations, including safeguarding requirements and data protection laws
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Cloud hosting and storage providers
- Payment processing companies
- Communication and video conferencing tools
- Analytics and marketing platforms
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect the rights, property, or safety of Mild Trance, our users, or others
- Investigate suspected fraud or security breaches
- Meet safeguarding obligations for child protection
4.3 Tutors and Educational Staff
We share necessary information with our qualified tutors to provide educational services, including student names, academic levels, and learning objectives.
5. Data Security
We implement robust security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure data centers with physical access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy
- Multi-factor authentication for staff accounts
- Regular backups and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.
6. Your Rights and Choices
Under UK data protection laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Ask us to correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we use your information in certain situations
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw Consent: Withdraw consent where processing is based on your consent
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
You can manage your cookie preferences through our cookie consent banner or your browser settings.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active account information: Until account deletion or 3 years of inactivity
- Payment records: 7 years for accounting and tax purposes
- Communication records: 3 years from last interaction
- Session recordings: 1 year for quality assurance and safeguarding
- Marketing data: Until you unsubscribe or object to processing
9. International Data Transfers
Your personal information may be processed in countries outside the UK. When we transfer data internationally, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of significant changes via email or platform notification
- Obtain your consent for material changes where required by law
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.